SHIPPING POLICY

Free delivery for orders above 350 SAR.
Delivery fees of 21 SAR  applies to orders below 21 SAR 

Minimum order 40 SAR requirements.

DELIVERY & SHIPPING TERMS

This Website is operated by MANTOROSE COMPANY. Throughout this website, the terms “we”, “us” and “our” refer to , and “Website” refers to this website, all its sub-pages, and all its sub-domains located at MANTOROSE.COM.SA. offers this Website, including all information, tools, and services available from this Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Overview

1. This Policy refers to how we process orders placed through this Website. By using this Website for the purposes of placing your orders, you agree to be bound by the provisions of this Policy.
2. Please note that all orders placed on this Website will be shipped through the services of The MANTOROSE COMPANY selected shipping partner/s. Currently, there is no option for customers to select their own shipping providers.
3. Upon successfully placing your order, a confirmation will be sent to your registered e-mail address and / or via SMS to your specified mobile number. By placing an order on this Website, you, the user, agree to such forms of communication as per our Terms of Service. The order confirmation will include your order details, invoice amount, and the order number. This is not an acceptance of your order, it is an acknowledgment that we have received your order. A dispatch notice / shipping confirmation will be sent to confirm that your order has been processed for shipment. You may be contacted prior to shipping to confirm your order details and / or for any clarifications regarding your order.
4. This Website will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the laws of the SAR.
5. Multiple credit card transactions may result in multiple postings to the cardholder’s monthly statement.

Where We Deliver

Shipping to all Cities may not be available. To find out , please contact us through our contact form / telephone / email and we will be happy to assist you. If you cannot find your city  listed in the drop-down menu in the ‘Checkout’ page, we may not be able to ship to your city  but you can contact us for assistance.

Please note that we can only deliver coffees  to a home or office address. once order will be processed and we will not be held liable for orders placed through our Website for delivery to an ineligible destination.

Delivery Times

We endeavor to deliver all orders within the SAR  Express deliveries and within area range  for Standard deliveries, provided the order is placed and confirmed before . Deliveries within the SAR will not be subject to customs charges. . However, you will be able to track your order through your order number for updates on the delivery of your order.

Estimated shipping times are based on the date and time of placing the order, and the delivery destination. You will be notified via email and / or via SMS once your order has been shipped. If you have placed multiple orders that are likely to be shipped at different times, then you will be notified when each order has been shipped.

If you have any questions or concerns, please do not hesitate to contact us